Privacy Policy

WHAT DOES CRAIKS CREEK DO WITH MY PERSONAL INFORMATION?

We take your privacy seriously, and we want you to know how we collect, use, share, and protect your information. This policy describes the privacy practices of CRAIK LLC (“Craiks Creek”, “we”, “us” or “our”).

It’s important that you read the whole policy. This overview section provides a summary of Craiks Creek privacy practices and is not the whole policy. The highlights and full privacy policy apply to our website at craikscreek.com retail store, and other locations where we may collect your personal information.

CRAIKS CREEK PRIVACY POLICY

Your use of any of our sites is subject to the Terms and Conditions for that site.

This policy applies to:

  • The websites owned or operated by Craiks Creek and any of our related companies, unless that site has its own privacy policy;
  • Information we collect in the Craiks Creek retail store and at other locations and events under the Craiks Creek name

WHAT WE COLLECT:

  1. Information you give us about yourself. We collect and store information you provide through our digital sites and in our store. The information we collect from you includes things like:
  • Name
  • Mailing address
  • Email address
  • Phone number
  • Credit card number and other payment information

In certain situations, we may also collect things like:

  • Driver’s license number or other government issued identification or certification (for example, if your state requires this documentation for the purchase of age restricted items)
  • Date of birth (for example, the purchase of age restricted items)
  • Part of your Social Security Number (if we receive legal documentation from courts)
  • Location information
  • Your responses to surveys

2. Information you give us about others. You may give us information about other people, such as the name and address of a gift recipient. We will only use this information for the specific reason you provide it.

3. Information from other sources. We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records and identify new customers, and provide products and services that may be of interest to you.

4. Information collected automatically online. We collect information about your interactions with us, including the type of device or browser you’re using, your IP address, your browsing behavior while on our website, and the URLs of the websites you were at before you visited our site (these are called “referring URLs”).

Craiks Creek and our partners use technologies such as cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.

We may permit third-party service providers to collect and process some information from our digital properties. We may share personal information with those providers and may have similar arrangements with interest-based advertisers. We provide more information about interest-based ads below. Our digital properties are not designed to respond to “do not track” requests from browsers.

5. Location information. Some of our digital properties may collect your location to determine whether to provide you with content, information, and notices that may be required by law based on your location.

For any mobile application to identify your location, you must enable location services through your mobile device’s settings. If you do not want Craiks Creek to collect this information or to enable these features, you can turn off location services on your mobile device. Craiks Creek has no control over your device’s settings.

6. Reviews and other content you provide. Our websites and social media pages offer publicly accessible blogs or community forums. Be aware that anyone who accesses these areas may read, collect, and use the information you provide.

HOW WE USE THE INFORMATION WE COLLECT:

  • Identifying you on our website in order to customize your experience (for example, based on your purchase history or your location)
  • Fulfilling orders and requests for products, services, or information
  • Processing refunds, returns, and exchanges
  • Tracking and confirming online orders
  • Delivering products to you or others
  • Marketing and advertising products and services
  • Conducting research and analysis
  • Responding to your questions and requests
  • Improving our products and services
  • Analyzing website and device application trends and customers interests
  • Preventing losses and ensuring security

INFORMATION RETENTION.

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

HOW WE SHARE YOUR INFORMATION:

We may share your information for our business purposes and as legally required or permitted, including:

  • With third parties who perform services on our behalf.
  • To offer financial products.
  • To provide extended warranty services.
  • Data sharing or catalog mailings.
  • With any successor to all or part of our business.
  • With our business partners.
  • To protect us.
  • At your direction.

HOW WE PROTECT YOUR INFORMATION:

We use a variety of information-security measures to protect your online transactions with us.

We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it.

Our digital properties use encryption technology to protect your personal information.

We are committed to protecting your information, but you can do your part. You should create a strong password and protect against unauthorized access to your password and your computer. Be sure to sign off when finished using a shared computer and do not share your password with anyone. We cannot guarantee the security of any information you transmit to us, and by using our online store you acknowledge that you do so at your own risk.

YOUR CHOICES:

  • Stop receiving marketing or promotional emails, direct mail, phone, and mobile marketing communications
  • Update and correct your personal information as well as request deletion of your personal data
  • Deactivate your account
  • Request removal of information you post on our digital properties; in some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why
  • To do any of these, let us know by one of these methods:
  • Follow the directions in a marketing email, direct mail, or mobile communication that you receive from us
  • Provide your request and current contact information through one of the contact methods listed under “Contact Us” below

Please note: Even if we are able to anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the internet.

MINORS.

We do not intentionally collect Personal Information from children under the age of 16. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

LINKS TO OTHER WEBSITES.

Our websites may link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the website you’re visiting.

SOCIAL MEDIA FEATURES.

Our website includes ways to interact and share using social media, through features such as the Twitter and Facebook buttons on product listings, or interactive mini-programs that run on our website (“widgets”). These features may collect information such as your IP address or the page you are visiting on our website, and may set cookies to enable the feature to function properly. Social media features can be hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the social media company providing the feature.

PRIVACY POLICY UPDATES.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

GDPR.

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

CCPA.

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

CONTACT US.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at [email protected]

Last Updated: June 01 2022