Shipping Policy

These delivery times are estimates and not guaranteed. Order volume and other unforeseen circumstances like weather-related delays can affect delivery time.

Handling Times

Orders typically ship within 1-3 business days.

Domestic Orders

Generally orders arrive 3-10 business days from the date of shipment. This will vary based on the shipping method selected. Please understand that orders shipped outside of the Contiguous United States of America can take significantly longer.

Estimated shipping times will be calculated at checkout. These estimates exclude weekends and holidays.

International Orders

Your order will be charged in US Dollars.

All Craiks Creek branded products ship worldwide. Customers are responsible for paying any customs fees, taxes, or duties if they apply. We’re unable to give a refund if the shipment is seized by customs for any reason and is not delivered back to us. If you refuse the package or it’s rejected by customs due to regulations, taxes, or duties, we will not issue a refund for the shipping costs.

Order tracking may sometimes be inaccurate or take a long time to update due to packages crossing borders, customs or being handed off to other postal services. In rare circumstances, order tracking may be unavailable altogether.

Delivery times vary depending on the country being shipped to but typically orders arrive 1-5 weeks from the date of shipment. These estimates exclude weekends and holidays.

Shipping Cost

The shipping cost for each shipping method will be displayed once you enter your address at the checkout or cart.

Lost or Stolen Packages

It’s the customers responsibility to ensure the shipping address is correct before placing their order. Any packages that are lost or stolen after they have shipped are not our responsibility.

We recommend someone being there to receive the package at the time of delivery to prevent your package from being stolen. Check the tracking number for your order frequently as the expected arrival date can change.